Friedrich 10 300 Btu Heat/cool Portable Air Conditioner Reviews
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Friedrich Air Conditioner Reviews
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Tom of Atlantic Embankment, FL Verified Reviewer
Original review: Dec. 10, 2021
This Friedrich Ductless Divide Organization M12YJ professionally installed in 2017 (with eleven months still remaining on the warranty) has had repeated component failures requiring warranty parts replacements, with the labor costs e'er on our dime. Nosotros essentially had ii trouble-complimentary years before things started going south, on a 5 year warranty.
Each time we had to request warranty parts replacement (rotary fan threw a couple blades off & became unbalanced; and condenser curlicue that developed several leaks from premature corrosion) it took 3 to 5 months to gain approval & our HVAC contractor to receive these parts. It'south like if your refrigerator went out while under warranty, could you wait several months for relief? No... The issue today (compressor failure) pushed us over the edge to the bespeak where we relented on pursuing further warranty parts claims & ordered a new mini-carve up organisation of another make to be installed. So, what good is a warranty nether such circumstances?
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Jerry of Mountain Home, TX Verified Reviewer
Original review: Aug. 30, 2021
My new Friedrich unit keeps cycling off and on. The Friedrich tech says the internal thermostat is getting dislocated, that I need a remote thermostat. They stopped making remotes for this model in 2019.
James of Ho Ho Kus, NJ Verified Reviewer
Original review: July 12, 2021
I bought a PTAC (model #Wallmaster WE12D33-A) in March of 2016. The unit of measurement was installed in early May. In August of 2019 the air conditioner failed. A certified repairman replaced the condenser and compressor at that time. The warranty only partially covered the virtually $1,000 repair. In May of 2021 the unit was once more not functioning. A $1000.00 got me one summer of employ. The certified repairman came dorsum and indicated I needed a new unit. I made repeated calls to Friedrich service and customer/warranty departments with no results subsequently 3 weeks of trying and callback requests. I manifestly bought a "lemon". Have have received no good faith attempt by Friedrich to rectify the problem. Do not purchase or do business organisation ever with Friedrich. They are not a reputable visitor and do not stand up behind their products. Their customer service is completely not-responsive (if you can get through). They practice not care.
Anthony of Watertown, MA Verified Reviewer
Original review: May xix, 2021
We take had iii Kuhl AC's (thru wall), models SQ06N10B and SQ06N10C. Each and every one has failed after one-3 years and they are not cheap! In 1 instance, a unit stopped cooling after ii years (all same failure), Friedrich authorized 1 of their repair outfits to expect at it. They had information technology from Sept 2016 to April 2017, unable to repair so Friedrich replaced it. The replacement failed in one twelvemonth! Another unit of measurement failed at 3 years, authorized repair could not repair it after 6 months, Friedrich had to replace it. That replacement failed after 2 years same way. We now have a unit that is failing after only 3 years, insufficient cooling like others. But in the meantime Friedrich pulled a fast one, no longer warranty on both parts plus labor on sealed system, merely parts. So, a repair, if possible could run close to a thousand dollars if they spend a lot of time on information technology! Not merely that, the replacements they sent in past years are guaranteed only from date that failed unit was bought.
Note that all failed units made IN MEXICO. It should be noted that over twenty years ago we had wall units from Friedrich and two out of 3 still piece of work, they used to make proficient products but no more! Ane spends $70-$800 on a wall unit and consistently fails in i-3 years? NO MORE. Will buy inexpensive window units from now on, likely Japanese! STAY AWAY FROM FRIEDRICH - they are junk at present and accept a terrible warranty!
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Nancy of S Plainfield, NJ Verified Reviewer
Original review: May thirteen, 2021
Friedrich a/c rebate is a scam as stated by others on this site. I have been waiting for my rebate since summer 2020. Information technology is at present May 2021. When you call, they verify accost and hope it is enroute. I also received an e-mail confirmation that the check is on the mode...again. They constantly try to blame my address that has never changed; I accept NO problems receiving mail service. I reported them to Amend Concern Bureau. They lied to BBB and claimed that they reached out to me to verify my address...withal once again! I will report them to my state Consumer Affairs next. This is going on for several months now. Imagine the agony of a corrupt business that prefers to play games with consumers rather than send a $xxx rebate bank check. Friedrich has destroyed their reputation. I volition never buy their products again.
Michael of Johnstown, PA Verified Reviewer
Original review: Dec. 2, 2020
Purchased a Friedrich Room Air Conditioner in August. It came with a $30 rebate offering. Rebate volition be sent in 4-half dozen weeks. It is now December. No rebate. I contacted "support". Don't bother calling as they don't answer. I emailed "support". I did get a respond that basically said... "Hey, we sent it to our rebate vendor (whatever that is) and they must exist running behind. Your rebate was canonical, information technology'south just that they are running behind." I followed upward with some other email maxim "I desire my rebate now."... Respond..."I told you lot, they are running behind." I filed a complaint with the BBB (there were 32 complaints about Friedrich there before mine).
My communication... don't buy from this visitor. Inquiry every major purchase y'all brand. Google the company's name and add together the word "complaints" or "Issues" to information technology. I as well filed complaints with my state's Consumer Affairs Office and the Role of the Attorney General. I contacted the local Friedrich dealer (the ane I purchased the unit of measurement from) and gave him the details. He said he would bank check out the BBB website and discuss information technology with other dealers in the area. I hope they stop buying from this visitor.
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Angela of Staten Island, NY Verified Reviewer Verified Buyer
Original review: Oct. 28, 2020
I have been going through nothing just aggravation since I purchased a Friedrich thru the wall air conditioner (model UCT12a10a) in April 22, 2019, used it for 4 months, uncovered information technology this flavor merely to have warm air coming from the unit. Because the twelvemonth was upwards I had to go through Friedrich limited warranty. Due to (covid nineteen) every Friedrich repair shop in my area was closed, couldn't get anyone to come and check out the AC. The process with Friedrich went back and forth until June when I was told my simply option was to go to a repair shop they recommended that was out of state to drib off the Air conditioning. Iii weeks later received a call from the repair shop to pick upwards the ac. The air conditioning worked for a few days only to accept the same problem return.
Spoke to Friedrich hoping peradventure I could get some kind of replacement or refund and I was told my only option was to become back to the same repair shop to get information technology stock-still. Then again I went out of state to drop off the ac. I tried to leave feedback at PC Richards where I purchased the air conditioner, I received an electronic mail in August saying my feedback cannot be published to the website. I likewise received another electronic mail for my contact information and then they can contact the vendor on my behalf to see if they tin resolve the result. I then received a phone call that the ac would be replaced, come to the store drop off the former unit and pick up the new ac. Well here I am again two months subsequently with a replacement Friedrich UCT12A10A, same trouble, warm air coming from the unit of measurement. I am DONE with Friedrich products!
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Hashim of Bellerose, NY Verified Reviewer
Original review: Aug. 13, 2020
I had a mini-split system installed and I am very disappointed. Thought I was ownership a proper noun brand in Friedrich merely I am very disappointed and unhappy with the units. Indoor air handlers are noisy. Units shut off in the middle of the dark without alarm. Friedrich customer service is USELESS!! Don't even bother calling them. I am working with my HVAC installer to get the system replaced with another brand. Do yourself a big favor and cull another brand. Pay the extra $$ and get Mitsubishi or Fujitsu. I accept learned the hard manner!
elick of Aubrey, TX Verified Reviewer Verified Buyer
Original review: Aug. eleven, 2020
Purchased 1st Friedrich mini split because company is based in Texas. I rapidly discovered that the installation "manual" LOL was conspicuously not produced in the Lonely Star Country. THE MANUALS ARE TERRIBLE! That said, however, the units (I have personally now installed iii of them) are quite good. Why did I buy the next 2? Afterwards the 1st install, I no longer needed the so called installation manual(s). I strongly suggest that before y'all purchase (if you lot plan to DIY) examine the installation manuals online. You will find for example that LG's documentation to be extensive and Friedrich's very minimal. -- I might add that a couple of calls to customer service dept were also less than satisfactory. I give the units 4 stars and the documentation i star.
Claudia of Oceanside, NY Verified Reviewer
Original review: July 28, 2020
Just getting someone on the phone is impossible, every-time is over an hour hold. I call to have assistance with setting up WiFi, which I have had no problem doing on older models. They rather tell you lot the times they "chosen" you Back than just set up the appointment to fix my WiFi. They are clueless, don't actively listen to what you need, and condescending. If I didn't hardwire these ac'due south into the wall I would throw them In the trash! Beyond then stressful trying to go whatever help from this company. Ac don't get that cold and are so much louder than older models. These will be my concluding ac purchases from them.
Friedrich Air Conditioner author review past ConsumerAffairs Enquiry Squad
Friedrich is an air conditioner manufacturing company with a long history of technological innovation. Founded in 1883, Friedrich developed one of the first food refrigeration systems. By the 1950s, Friedrich was a leader in the commercial refrigeration industry and expanded to air conditioning units. They now specialize in both residential and commercial ac systems, sold at dealers nationwide.
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Manufacturing focus: Friedrich prides itself on manufacturing just air conditioners. Unlike other major manufacturing companies, it does not offering other consumer appliances, instead focusing only on air conditioners in order to be an industry leader and expert.
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Product selection: Friedrich offers many residential air-conditioning options, including window units, through-the-wall room air conditioners, ductless systems, portable units and air purifiers. The systems are available in cooling only or cooling and heating to fit your needs.
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Production rebates: Friedrich offers several rebate programs to help you lot save money on your new air conditioner. Check the website to see which models are currently eligible for a rebate.
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Innovative remote-controlling technology: Friedrich uses a spider web portal called Friedrich Link to assistance y'all manage your air conditioning units. You can use any Cyberspace-connected mobile device or computer to set up an business relationship and control your air conditioner remotely. Yous can even set up your units on a schedule to automatically go along or off at set times during the week.
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Helpful website and customer service: Air-conditioning units can exist complicated, but Friedrich'due south helpful support website offers information about each unit, how-to videos, downloadable manuals and brochures, ofttimes asked questions and more. Friedrich'due south customer service representatives are available by phone, mail or through a contact class on their website.
The ConsumerAffairs Research Squad believes anybody deserves to make smart decisions. We aim to provide readers with the most up-to-appointment data available about today'due south consumer products and services.
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